I purchased a brand new 55-inch Samsung television on September 1, 2023. The delivery team brought it to my house. However, when the technical team arrived, they discovered a screen camera break. We requested a replacement, but they couldn't do it due to being out of stock. I inquired about the restocking date, and they provided a specific date, indicating it would be available by the end of the month. However, I didn't want to wait that long, as there was no other TV in the house. Even though I suggested replacing it with an equivalent product, I received a negative response. They insisted on replacing it when the product was back in stock, promising to provide an exact date. With no TV at home that's over 10 years old, the uncertainty of the arrival date was frustrating, and it certainly doesn't align with the Samsung brand's reputation. I've reached out via email four times and contacted the solution team ten times, but the issue remains unresolved. I waited for ten days before resorting to submitting this complaint, hoping for a solution. Unfortunately, since no resolution has been found, I'm now turning to this complaint platform. It's disheartening to spend good money on a TV from a renowned global brand only to face such challenges when there's a problem. While they claim to have a solution, the situation remains unresolved, and it feels like they are not taking my concerns seriously. I simply want the brand-new TV I paid for, not a broken one. While the stock issue should have been their problem, it has unfairly become mine, and after multiple attempts, it's still unclear how long this ordeal will continue. This experience has significantly eroded my trust in the Samsung brand. Sincerely,Bulent.
I bought a Samsung QE65Q67CAUXTK model QLED Television on May 21, 2023. On September 10, 2023, when I tried to turn on the television, there was no power, and the screen remained blank. I filed a service request on September 13, 2023, with the reference number 4270153110. The service team reported t...
On March 31, 2024, I purchased a high-end 65-inch OLED Samsung TV, model 65S90C. It was installed during the same week, officially powered on, and then packed away again as it was intended as a dowry item. Later, on June 2, 2024, after moving in, I began regular use of the TV. Starting from the thi...
I'm about to file a second complaint against Samsung, which I never thought I'd have to do. We're in the process of replacing our TV, and on August 19, 2023, I started the process and paid the required fee. Despite being told that the new TV would be delivered within 20 days, I have yet to complete ...
I purchased 5 items with an end-of-month delivery date from the Samsung store at Ankamall on July 9, 2023. After they were delivered, during the service setup, I noticed a clear defect in the television and wanted to return it. I contacted the store and initiated the return process. Within a short p...
I purchased a Samsung Frame 65 TV in January 2023. Around the 8th or 9th month of use, the remote started lagging. When I contacted customer service, they sent a replacement, but that remote also broke down after 5-6 months. I called again, and another remote was sent. However, when the third remote...
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