We bought a bunch of appliances from Samsung's Izmir Optimum store in 2017, and they've been nothing but trouble. The company hasn't done anything to help us with the issues. They have completely wiped us out, both financially and emotionally! In just one year, I had to get the washing machine fixed 13 times and the refrigerator fixed 11 times. They made us wait on the phone until the warranty ran out, and then basically told us, "You're on your own now." I was really annoyed, so I went to the Consumer Arbitration Board yesterday to make sure I got what I deserved. Since there's a good chance of winning, I'm thinking of taking legal action and suing the company. It's not right to leave people feeling so upset. I've been dealing with a broken washing machine for 25 days while taking care of my two kids, and it keeps stopping unexpectedly.
I want a new device right away. I will also talk to Samsung's CEO about this issue when they are overseas. I've been using Samsung for 15 years while living abroad. My mom, brother, and I have never had any issues with it. I think we should keep a close eye on the dealers in Turkey. I'm going to report this to CİMER as well. We really need to urgently investigate Samsung.
On 24.07.2022, I bought a refrigerator from the Samsung dealer in Sanliurfa Piazza Shopping Center. Even though it hadn’t even been 2 years since I bought the refrigerator, my guaranteed product broke down on 25.06.2024. After contacting the necessary parties, it was decided that the refrigerator wo...
I just bought a Samsung washing machine, and the warranty is still valid. But I've been having trouble with the machine's paint coming off and rusting. When the tech came to look at the product, they said that the problems were caused by user error. To my surprise, the customer service rep said that...
Despite the Consumer Arbitration Committee's decision, Samsung has not responded to my issue. I bought a Samsung WW11BB944DGBAH washing machine. During installation, the service technician ran the machine with its accessories inside, causing significant scratches to the drum. Despite my numerous com...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
I was victimized by the Samsung Odunluk branch in Bursa. I have been using my Samsung washing machine for about 7-8 years, and since the warranty had expired, I called the service when it broke down. Within a month, the service team came a total of three times. Each time they charged me a service fe...
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