I just bought a Samsung washing machine, and the warranty is still valid. But I've been having trouble with the machine's paint coming off and rusting. When the tech came to look at the product, they said that the problems were caused by user error. To my surprise, the customer service rep said that the repair would cost 3500 TL. I had already paid 5500 TL for the machine, so Samsung, this is a huge letdown. I insist that these problems be fixed for free as long as they are covered by the warranty. If you don't fix it, I'll take it to the Consumer Arbitration Board. Also, I will keep posting my complaint on different sites for consumer complaints.
I constantly complain every day, every month, and I will continue to do so. I bought a Samsung brand washing machine. There have been paint spills, rusting, and blistering on the front and side panels. Even though my product is under warranty, no intervention has been made, and I am being charged a service repair fee between 2000 - 3000 TL. My machine still has an ongoing warranty, my friend. Every day I speak with a different customer representative and explain my problem, but they say they will help and get back to me, and then the issue goes back to the beginning, and they ask for money again. What kind of brand and warranty commitment is this, my friend? If we owed you 1 lira, you would send a foreclosure to our house and seize our belongings. When we ask for help regarding our warranty, which is our right, you ask for money again. I am not satisfied with you at all. I will renew my complaint every day. May your business never prosper. Shame on the money I spent.
I constantly complain every day, every month, and I will continue to do so. I bought a Samsung washing machine. There are paint peelings, rust, and blisters on the front and side panels. Even though my product is under warranty, no intervention is made, and I am being asked for a service repair fee between 2000 - 3000 TL. My machine is still under warranty, my friend. Every day, I talk to a different customer representative and explain my problem, but they say they will help and get back to me, and then the issue goes back to the beginning, and they ask for money again. What kind of brand and warranty commitment is this, my friend? If we owed you 1 lira, you would send a bailiff to our house and seize our belongings. When we ask for help regarding our warranty, which is our right, you shamelessly ask for money again. I am not satisfied with you at all. I will renew my complaint every day. May your work never go well. May the money I paid be cursed.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section on www.samsung.com and our call center at 4447711. Best regards, Samsung Electronics Turkey www.samsung.com
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