I purchased a Samsung washing machine two and a half years ago, and since its installation, it has been functioning with problems. I have received poor service from Samsung, and their corporate support has been lacking. When the service technician came for the installation, I asked about extending the warranty, but he said he would come back in three days to complete the process since I didn't have my tablet PC with me. However, he never returned. Now, the door gasket has torn. Despite the tear not being caused by user error, they are demanding a whopping 1250 TL for the repair. I obtained the part's code and checked online, only to find that its price is 400 TL.
I bought a brand-new Samsung WW90T4020CE 9 kg washing machine, and less than a year later, the rubber door gasket tore—which should never happen with such a new appliance. When I contacted customer service, they told me that torn gaskets aren't covered under warranty and blamed it on “user error,” s...
I purchased a Samsung washing machine from an Evkur store, and the door seal gasket failed while it was still under warranty. When I contacted customer service, they replaced the part on the grounds that it was a material defect. However, the same problem reappeared shortly after the first replaceme...
I just bought a Samsung washing machine, and the warranty is still valid. But I've been having trouble with the machine's paint coming off and rusting. When the tech came to look at the product, they said that the problems were caused by user error. To my surprise, the customer service rep said that...
Pieces of concrete fell out from under my Samsung washing machine, Bursa ABC authorized service came, they took the machine away, replaced the drum and the broken concrete blocks inside and charged 4.800 TL. The machine started to give errors 1 week after it arrived, I didn't mind because it worked ...
Our Samsung washing machine broke down, requiring us to contact an authorized repair service. The service team determined that the problem was with the machine's circuit board. Despite the fact that we had left the machine with them for 10 days, we were only contacted after a week and a half with a ...
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