I bought a Samsung UE75BU8000UXTK TV in July 2023. After using it for two months, the solar-powered remote control started freezing. I told Samsung Turkey Customer Service about the problem on October 20th. They accessed the TV from a distance and said that the issue might be with the remote. They promised to send a new one. But, even though it's been a while, the new remote still hasn't shown up. Every time I called, they said they would call me back, but nobody ever did. I called the Consumer Rights Association today, and they told me that I can return a defective product without any conditions during the warranty period. I'm planning to exercise my legal rights by returning the product and I'll never buy a Samsung product again.
In September 2022, I bought a Samsung 65BU8500 TV. Since then, the remote has been giving me trouble every month, and every time, the service center has replaced it. After the third one, I asked for a TV instead and even wrote about it here. When Samsung didn't answer my phone calls last month, I wr...
The Samsung brand 50TU8000 TV, which we bought in January 2020, suddenly turned black on 16.03.2023. I called the Samsung service and after the service checks, it was determined that there was a panel malfunction. He paid 7500 TL for the repair. I paid a service failure detection fee of 250 TL. I di...
My Samsung UE55KU7000UXTK model TV experienced a panel failure after we moved it during the earthquake. On 31.08.2023, we replaced the panel with a 1-year warranty through 'Uğur Elektronik', the authorized Samsung service in Çanakkale, and paid for the repair. However, exactly 1 year and 1 month lat...
My ordeal began on October 8th, when my Samsung 75-inch TV's remote control failed. I immediately called customer service, and they assured me that my service request had been registered, with a resolution time of 48 hours. However, when I called again on October 11th, I was told it could take up to...
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