In September 2022, I bought a Samsung 65BU8500 TV. Since then, the remote has been giving me trouble every month, and every time, the service center has replaced it. After the third one, I asked for a TV instead and even wrote about it here. When Samsung didn't answer my phone calls last month, I wrote to Sikayetvar, and they replied right away. I got a new TV in about two weeks. But a week after the new TV arrived, the remote broke again! Even though I called customer service, they didn't call me back. I want Samsung to either give me a return for the TV without making me go to court or replace it with a model that works. We shouldn't have spent 23,000 TL on a TV that just gives us trouble.
I bought a Samsung UE75BU8000UXTK TV in July 2023. After using it for two months, the solar-powered remote control started freezing. I told Samsung Turkey Customer Service about the problem on October 20th. They accessed the TV from a distance and said that the issue might be with the remote. They p...
On July 17, 2021, I purchased a Samsung 70-inch TV. The TV broke down on July 27, 2023, necessitating a screen replacement at a cost of 21,000 TL. I called Samsung customer service on July 28, 2023, and they have yet to respond. I'm a loyal Samsung customer who has never had a problem like this befo...
My ordeal began on October 8th, when my Samsung 75-inch TV's remote control failed. I immediately called customer service, and they assured me that my service request had been registered, with a resolution time of 48 hours. However, when I called again on October 11th, I was told it could take up to...
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