Samsung Refused to Assist with Chronic Defect in My UE50TU8000U TV After Warranty
My Samsung UE50TU8000U TV, purchased in 2020, stopped working two days ago. While researching the issue, I found numerous reports from others who experienced the same problem, which appears to be a chronic factory defect. Hundreds of complaints on the Xolvie website confirm similar issues with this model. When I contacted Samsung customer service, they informed me that a technician would need to visit to diagnose the issue and create a fault code, but that I would be charged a service fee. Upon further research, I discovered that repair costs for this defect typically range between ₺12,000 and ₺16,000. Here is my concern: my Samsung TV, known to have a chronic defect, failed right after the warranty period ended. Should I file a complaint with the Consumer Arbitration Committee, and pursue legal action against Samsung for selling a defective product, or is there anyone who can assist me in resolving this issue? Both Samsung customer service and the Forum Kayseri Samsung dealership have said they cannot help with this problem.
Dear Customer, Thank you for contacting us. We kindly ask you to provide us with your first and last name, as well as your contact information, so that our solution center can get in touch with you. Best regards, Samsung Electronics Turkey
I was called by Samsung and they informed me that they would not be able to resolve my issue for free. When I asked why many people on Şikayetvar.com received free repairs but I would not, they said they were no longer interested. The only options left are to speak with the headquarters and file a complaint with the Consumer Arbitration Committee. I congratulate Samsung on this double standard and unfair behavior. Additionally, I advise those who are considering choosing Samsung to sit down and think for hours, and to read about the lack of interest, irrelevance, indifference, and brazenness here.
