My Samsung UE50TU8000U TV, purchased in 2020, stopped working two days ago. While researching the issue, I found numerous reports from others who experienced the same problem, which appears to be a chronic factory defect. Hundreds of complaints on the Xolvie website confirm similar issues with this model. When I contacted Samsung customer service, they informed me that a technician would need to visit to diagnose the issue and create a fault code, but that I would be charged a service fee. Upon further research, I discovered that repair costs for this defect typically range between ₺12,000 and ₺16,000. Here is my concern: my Samsung TV, known to have a chronic defect, failed right after the warranty period ended. Should I file a complaint with the Consumer Arbitration Committee, and pursue legal action against Samsung for selling a defective product, or is there anyone who can assist me in resolving this issue? Both Samsung customer service and the Forum Kayseri Samsung dealership have said they cannot help with this problem.
In July 2021, I purchased a Samsung 58TU7000 TV, but last night the screen suddenly went black while watching. The TV now won’t display any image, though sound still works. I contacted technical service, and after inspection, they informed me that the issue is a panel defect. Upon researching online...
I purchased a Samsung 58TU7000 model television in 2021. Shortly after the warranty period expired, the panel failed without any external damage or misuse. The authorized service center quoted me an outrageous repair cost of ₺17,000. It is completely unacceptable for a television to develop such a s...
We purchased a Samsung 50TU8000 model TV in 2021, and before a year had passed, the right side of the screen began to darken. Due to this issue, we created a service request and sent it in for repair, but it was returned without any action being taken. At the time, we didn’t pay much attention and c...
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