Samsung TV Failed After 10 Days and Replacement Is Still Delayed

I purchased a Samsung 85UE8000U model television from the Vatan Bilgisayar Mamak Nata Vega Mall branch. The product was delivered on December 16, 2025, and installed on December 17, 2025. However, just 10 days later, on December 27, 2025, the television malfunctioned and the screen completely went black.

On the same day, I created a service request, and I was given the service tracking number 4291305267. On December 29, 2025, an authorized Samsung service technician inspected the television, determined that there was a mainboard failure, and issued a replacement report.

On December 31, 2025, I was clearly informed by the Samsung Resolution Center via phone that the product replacement had been approved. Despite this, as of today, no appointment has been scheduled for the replacement, and no clear information has been provided to me about the process.

During my conversations with Samsung customer service representatives, I have never received sufficient or clear information. In particular, the person named A***** who was said to be handling my case did not return my calls despite my repeated attempts to reach them. The last time I was contacted, I was told that the replacement team does not currently have my television model in stock and that I would need to wait, but once again, no information was given about how long this wait would be.

This uncertainty, lack of transparency, and failure to provide a clear explanation have significantly increased my hardship. Even though I have called customer service many times, I was only told that the process could take up to 30 days, and no concrete action has been taken beyond that.

I have been without a television in my home for days now, unable to use the product I purchased, and dealing with ongoing uncertainty. I do not accept such a long and unclear waiting period for a brand-new product that failed on its 10th day and whose replacement has already been approved.

I do not want a repair or a partial refund. I am requesting that my approved replacement be completed immediately, without any further delays, and that my television be replaced with a new one as soon as possible. I also ask that the process be expedited and that I be given a clear and definite replacement date. If needed, Samsung can easily reach my contact details through my service tracking number and contact me directly.

I request that the hardship I have experienced be resolved as soon as possible.

M***** B****