I have pre-ordered the Galaxy Z Flip 5 from Samsung Turkey with a return campaign. I had to send the device I returned for the refund campaign and they were supposed to send me the payment within 7 business days according to the campaign terms, but they exceeded this deadline. I contacted them via email regarding the Amazon and YouTube membership campaigns, and they stated in writing that these campaigns do not exist as advertised on their website. They became aware of the existence of the campaign when I sent them the campaign terms on their website. They delivered my gift case to me 7 days after my right of withdrawal expired, and during this period, the back of my phone got scratched. They also sent me the gift voucher worth 1000 TL 7 days after my right of withdrawal expired, but the code they sent was invalid. I informed them about it. Today is September 1st and I have been waiting for them to fix the error since August 24th. During this time, the stock of the product I planned to order has run out, and I still haven't heard back from Samsung Turkey.
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
We bought a TV on third of April. The service for the service with what is it called the service came and they gave me three gift cards. They said we're part of a campaign. Each card was valued at 2000 Turkish lira. We applied for the campaign. We got the confirmation on 5 April today is May 17. And...
I purchased a Galaxy Z Fold 7 from Samsung’s official online store and it was stated that my old phone, the Galaxy Z Fold 5, would be taken by EasyCep. About one and a half months ago, they collected my Z Fold 5, conducted a valuation, and offered ₺40,000, which I accepted. However, despite the time...
I bought a Samsung television two months ago. Throughout the process, they assured me that I would receive a gift card worth 2750 TL within 21 days. However, for the next two months, they kept telling me to wait, claiming that the process was still in progress. "We deposited your money on July 6th,"...
I bought the Samsung model 85qn900b TV. At the time I bought it, there was a Paracard campaign that would give me 20,000 TL, so I signed up. Only 5,000 TL were added to my account after a month. I talked to Samsung by phone more than once about this missing amount. During our first talk, they said t...
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