We bought a TV on third of April. The service for the service with what is it called the service came and they gave me three gift cards. They said we're part of a campaign. Each card was valued at 2000 Turkish lira. We applied for the campaign. We got the confirmation on 5 April today is May 17. And our Visa gift cards are still at a zero balance. I called Samsung since 15th of April. Nobody got back to me. They kept saying that they would get back to me then my husband called and he was told they would return his call that same day. They did not. Still it has been one month and 15 days the cards have zero account balance. We were told that they were going to take the money back in two days if we did not use it, but they didn't put the money on the card from the beginning. So we decided to sue Samsung. Hope putting this complaint here helps because there are lots of complaints about the campaigns they have.
I bought a Samsung television two months ago. Throughout the process, they assured me that I would receive a gift card worth 2750 TL within 21 days. However, for the next two months, they kept telling me to wait, claiming that the process was still in progress. "We deposited your money on July 6th,"...
On 24.11.2024, we purchased a Samsung TV (model QE55S90) from the MediaMarkt store as part of a ₺5000 gift card campaign and paid the full amount. However, the Ininal card we received arrived empty. We were later informed that only ₺2750 could be loaded onto it. They sent a second card, and the plan...
I bought a TV from Samsung in February 2023 and was eligible for a 3,500 Turkish Lira rebate as part of a campaign. However, it has been an incredible 8 months and I still haven't received the funds on my card. I'd like to express my dissatisfaction with Samsung on this matter. I've spoken with repr...
I bought the Samsung model 85qn900b TV. At the time I bought it, there was a Paracard campaign that would give me 20,000 TL, so I signed up. Only 5,000 TL were added to my account after a month. I talked to Samsung by phone more than once about this missing amount. During our first talk, they said t...
I bought the Samsung 75Qn85c TV for ₺6000, which came with a ₺6000 gift card. They sent the card after about 1-1.5 months, and to my surprise, they also deposited ₺3000 separately. It was like a joke. When I pointed out the missing amount, they assured me it would be deposited. It's been two months,...
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