As a long-time Samsung customer, I was disappointed to learn that the tablet I had purchased only five days before had become unusable due to battery swelling. To make matters worse, Samsung refused to accept the defective product and refused to assist me with the problem. The customer service line was both unprofessional and unhelpful. I received no explanations for the questions I posed, and any attempt to simply share the problem with someone was met with a cold shoulder. I was left frustrated and with an unjust charge for the service. Customers should not be left to suffer the consequences of faulty products manufactured by a company like Samsung, in my opinion. All customers should be given a proper resolution rather than being left to fend for themselves with no assistance from the company.
After our dishwasher malfunctioned, we promptly reached out to the authorized service for assistance. To our dismay, they informed us that they couldn't resolve the issue and suggested purchasing a new device. Reluctantly, we agreed to this option, even if it meant an added cost. However, things too...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
After breaking the screen on my Samsung tablet, I recently had it repaired by the company. Standard courier service assured me that repairs would be completed within 24 hours. The repair of the tablet was quick, but getting it back took forever. Incredibly poor service; I was unable to reach anyone ...
Our Samsung 55MU8000 television was buried under, in a desperate attempt to get aid, I contacted a customer service person, only to be met with a depressing response: "We can't help you." I persisted, though, and urged that a formal complaint be filed. It is distressing to see Samsung lagging behind...
I bought a brand-new Samsung refrigerator about a month ago. The repairman came, set it up, and left, telling me that it would start cooling in two to three days. But, much to my disappointment, neither the freezer nor the fridge was working. I called the store right away, and they sent the service ...
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