I'm writing to express my dissatisfaction with the phone service for the Teknosa device I purchased. Teknosa arranged for the phone to be delivered to the service center. On August 19th, I was notified that the procedures had been completed, the tests had been successful, and the device had been handed over to the courier. There is a Teknosa delivery receipt, and the courier delivered it on August 22nd. Throughout this time, I've been wondering how the courier can ensure that my phone's parts haven't been tampered with or replaced. They cited a "system error" as the reason for the lack of changes. I noticed a gap between the back cover and the device as soon as I received it. The power button, in particular, does not work smoothly and is slightly depressed. When I sent the device in for repair, there was no external damage, not even a scratch, according to my records. As a replacement, I insist on a new device. I'd like to emphasize that I'm not going to let this go and will take legal action if necessary. I returned the device to you via courier today. In exchange, I expect a new device. Please be aware that I am determined to see this through to a satisfactory conclusion.
I purchased a product from samsungshop.com on January 22, 2024, and it was delivered to me on January 26, 2024. During the purchase, I took advantage of the trade-in campaign for my old phone and sent it via courier to the address I specified on the samsungshop.com orders page on February 5, 2024. T...
My phone arrived on 12/12/2022; I took it to Samsung on 5/12/2022 because the screen was cracked but the colors were off. They wouldn't even test my phone after I told them there was something wrong with the display. After putting the phone to the test at my insistence, I was informed that there was...
The following situation is an informative and experiential account related to the Samsung device trade-in campaign. Samsung customer service is unable to resolve this issue and insists on the error made. The device value is determined by the technician's arbitrary decision. There is no phone valuati...
Dear Samsung Customer Service, I am writing to address the serious issues I have encountered with the Samsung 65QN90D model television purchased from www.samsung.com and to request a resolution. I regret to inform you that the television was delivered with a damaged box, and during the installation ...
Within a month of purchasing a Samsung Galaxy S10+ in March 2021, the charging device malfunctioned. I brought it to technical support, and they replaced it. However, the device failed again, and I was required to bring it back to the service center. This time, the motherboard and battery were repla...
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