Within a month of purchasing a Samsung Galaxy S10+ in March 2021, the charging device malfunctioned. I brought it to technical support, and they replaced it. However, the device failed again, and I was required to bring it back to the service center. This time, the motherboard and battery were replaced. After that, the device malfunctioned again, and the screen, rework kit, and battery was replaced. Even though I just received the repaired device, it is still heating up. I'm unsure if the repaired devices are properly tested. How do they determine if the problems have been resolved? As a last resort, I demand a device replacement because it is evident that the device is defective. Samsung appears to place a premium on its reputation, and its service centers are no exception.
Hello, I'm filing a complaint about my Samsung A21s phone, which suddenly turned off and didn't turn on. I bought this phone on July 20, 2020, and it's been less than two years since then. I sent it to the service center for repairs, but they called a few days later and said the motherboard had been...
Despite being sent for repair multiple times, my Samsung M34 5G 126GB phone was never properly fixed. Initially, it had a signal issue and wouldn’t connect. The authorized service confirmed the problem was with the phone and replaced the motherboard. However, the issue persisted, so I sent it back f...
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
I bought a Samsung S24 Plus phone, and it overheats to the point where I can’t even hold it to my ear because it burns. I sent it to the service center, and they called me back saying there was a scratch on the case, so they couldn’t replace it. I was shocked. What does a scratch have to do with the...
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