About 5 years ago, we trusted the Samsung brand and bought all of our household appliances from them. Last year, our dishwasher had a problem where it wouldn't clean, so it was fixed. When I went to the earthquake zone for work in February of this year, I saw that the refrigerator was broken. It didn't cool, so all of my food went bad. Your authorized service person came later, did what was needed to fix the fridge, said it was fixed, and then charged us 800 TL. Even though it had only been 5 months since the procedures, our fridge broke down again on the Feast of Sacrifice, and all of our food and meat went bad. Samsung sells products that don't work, and then makes money by charging for service, repairs, and replacement parts.Is it normal for a brand like Samsung to make products that break down so quickly? It makes you think a lot that nothing happens during the warranty period and that your things get worse after a certain amount of time. By showing how great the Samsung brand is, I declare that I will come back to me right away, solve my problem, and stop asking for ridiculously high prices, or I will go to court.
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invo...
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
After ten months, it started acting up and causing me a lot of trouble. I kept requesting a replacement, but this tech service was useless. It aggravated me. The fridge was fixed and returned to us, but the problems continued. It failed two months later. This issue messed up my chronic illness. My f...
I wish I hadn't bought a Samsung TV three years ago. As soon as the warranty was over, the screen went black and the light leaked out. I thought that Samsung made good TVs and other home appliances, but I was wrong. Whether it's a dishwasher, washing machine, refrigerator, or cellphone, they all hav...
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