My Samsung M31S phone kept shutting down and starting back up at an alarming rate, making it hard to use. I was told to go to the BDH service center by Samsung's customer service. Even though the warranty had ended, the authorized service center did not fix the real issue. Instead, they said they had fixed the power problems by replacing my cracked screen, which cost me 1800 TL, even though it wasn't broken. But when I turned on the phone, it shut down and started back up several times in the next 15 minutes. I was so angry that I sent it back to BDH service again right away. The power problem was caused by a bad mainboard, which they didn't find until the second inspection. They then asked for another 1800 TL to fix it. Since I had already paid for it, I asked them to take my old screen as payment for the new mainboard. But they turned it down. The fact that they couldn't find this problem during the first inspection shows that their technicians were either careless or didn't know what they were doing. Both Samsung and BDH didn't give me a phone for a whole month, which was a big problem. I will go to court to protect my rights.
My Samsung M23 5G smartphone recently gave me a nightmare. The touchscreen began to detach from the body, particularly at the top, accounting for approximately 30% of the total. Despite having an active warranty, I decided to send it to the authorized service center rather than intervene. Despite th...
Last week, I took my Samsung m31s phone to an authorized service center in Istanbul to have the freezing and restarting issue fixed. Despite the fact that there was no evidence of external damage, the service personnel informed me that I would be charged a whopping 3051 TL fee. The inner case, scree...
Having problems with the screen and getting charged extra after the service. I sent my phone to Samsung BDH service for a battery replacement, and after 20 days, they let me know that the back cover also needed replacing. I went ahead and paid ₺2600. After waiting a month for the device to come back...
I had to send my Samsung M51 phone to the service because I couldn't make calls or use the internet without Wi-Fi. When they gave me back the phone, they told me that both the motherboard and charging socket were broken and asked for 4,000 TL to fix them. What confuses me is that this issue happened...
Specifically, I have a Samsung a51 with 254 GB of storage. I dropped it last week and the screen cracked. Since I work on weekdays, the Samsung authorized service center in Bakrköy was inconvenient for me to visit. Because I was responsible for breaking the screen, I anticipated having to pay to hav...
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