I got a refurbished Samsung S20 Plus from Getmobil, and now I'm dealing with a persistent green screen problem on it. I contacted them about the problem, but they said it was my fault and hit me with a repair fee that's almost as much as the phone costs. This green screen issue is a common problem with this model, and it's not fair to expect customers to pay a hefty fee for a defect that isn't their fault. I’d like to ask that this issue be seen as a manufacturing problem and that the repair fee be dropped. I'd really appreciate it if we could get this sorted out quickly.
Dear Customer, Thank you for reaching out to us. We kindly request that you provide us with your first and last name, as well as your contact information, so that our solution center can get in touch with you. Best regards, Samsung Electronics Turkey
