5
Resolved

Regret To Have A Samsung 50tu800 Led Tv

Murat
August 2, 2023 8:21 PM31
Murat's Thank You Message
There's nothing but a search in the middle...

In 2021, I made the unwise decision to purchase the Samsung 50TU8000 50-inch television. I had no idea that it would turn out to be a bad decision. When the warranty expired, the TV began to turn on and off at random. I couldn't understand how a device could function normally during the warranty period but then fail immediately afterward. Curious about the problem, I looked it up online and was disappointed to learn that it's a common issue for many Samsung customers. It appears that the company is more concerned with disappointing customers than with providing quality products and services. I would advise anyone thinking about purchasing a Samsung TV to think twice before making the same mistake I did.

August 3, 2023 9:08 AM (12 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey

Murat
Murat
August 8, 2023 11:32 AM

There's nothing but a search in the middle...

Murat
Murat
August 16, 2023 9:17 AM

I would like to thank the Samsung solution team, especially Ms. Pelin, for their support during this process, prioritizing customer satisfaction and not leaving me alone. Even though the warranty had expired, they replaced the TV panel for free, acting in a manner befitting a corporate company...

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