Our TV broke down all of a sudden, and neither customer service nor the technical department has been able to help us. Even though I've asked for service many times, no one has come yet, and I've had the TV for 9 months. It's been 5 days and I can't stand not having a TV. The kids are bored without it, and neither of us can watch anything. This behavior from a company like Samsung is unacceptable, and it's truly frustrating. We had a warranty for 3 years, but we paid extra to make it last 8 years. It looks like it was all for nothing for a bad company. What a shame! I wouldn't tell anyone to buy Samsung. It's disappointing to get such bad customer service from a well-known brand.
Samsung television is under warranty, and despite our numerous calls, there is no response. What kind of situation is this? It's been a week, there are children at home, who can stay without a television? Please stand firmly behind your company. For once, come and fix it without us having to call or complain. We buy Samsung knowing it is of solid quality, but the outcome reflects poorly on us. Please take care of this.
Hello, I bought a 58-inch Samsung television. When the TV was only 5 or 6 months old, the screen started to break. I was determined that it be replaced. Even though it's still under warranty, I won't let the same problem happen after the warranty runs out. Replace my TV, especially since there are m...
I bought a Samsung TV, but after using it for a while, the screen started to flicker. Even though I've tried to call Samsung's customer service many times, they haven't helped me solve the problem. Their agent, Mr. C***, said he would help us if we had any more problems, but we can't get in touch wi...
I bought a Samsung television, but the LEDs started to malfunction right away. We asked for a new television, but Samsung insisted on replacing parts. After replacing the LED, we restarted using it, only for the main board to burn out. We requested a new TV once more, but Samsung chose to replace an...
Samsung's customer service for my 50-inch Smart TV was a total letdown, I mean these products are commonly picked for being durable and quality. After just 3 and a half years, my TV's panel stopped working and they told me it wasn't covered by the warranty anymore. Bummer, right? So get this, Samsu...
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