I purchased the Samsung DV90BB5245AEAH washer-dryer combo only 15 days ago and had it installed the following day. The service team initially assured me that everything was fine and then left. The next day, however, I heard an unusual noise coming from the machine. Upon closer inspection, I discovered that the door wasn't closing properly, which was causing the noise. It was difficult to get the service team to return. I requested service on Friday, and they said the team would arrive on Tuesday. When they arrived, they dismissed the noise as normal and walked away without resolving the problem. Even after multiple attempts to contact the service center, there is still no response. This is highly annoying and unacceptable. Samsung must step up and address its faulty installation and lack of customer service as soon as possible.
I bought a Samsung 9 kg washing machine, and it came as a brand-new product in its original packaging. After just the second wash, I observed water leaking from the front door. The service team arrived and informed me that the door wire was missing and had to be ordered. I waited five business days ...
The Samsung Brand Dryer (DV90M5000QW/AH), which I bought at bnb Teknoloji (Samsung Kashmir AVM) in September 2021, has been making noise due to vibration from the filter cover since the day it was purchased. Until today, a service has been sent to my house for checking by Samsung many times (at leas...
Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...
Hello! I strongly advise against purchasing a Samsung washing machine and dryer. I had problems that I couldn't ignore. Due to noise, I called service during the warranty period, and they said the drum needed to be replaced. It was replaced after 15 days, which was a difficult period with a baby in ...
On November 22, 2023, I purchased a Samsung dryer (model: dv90bb9445ghah) from the Gordion Shopping Mall Samsung dealer. Unfortunately, the appliance arrived damaged and made a lot of noise while running. I immediately contacted the Samsung authorized service to resolve the problem. A technician cam...
Comments