Failed Installation Request for Samsung Refrigerator
On Sunday, I submitted an installation request for my Samsung refrigerator. When I called the next day, they informed me that Monday was busy and they would only reach the districts on Tuesday. Emphasizing the urgency for Monday, as it was a refrigerator, I received no response. They assured me they would come on Wednesday. Today, on Wednesday, they didn't bother to call or inform me about anything. When I called, they claimed to be busy and rescheduled for another day. I explained the situation to customer service, who promised to get back to me during the day. However, they didn't even fulfill that promise. I want to address anyone considering buying a Samsung product: if you can tolerate such indifference, go ahead and make the purchase (!).
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section and our call center. Sincerely, Samsung Electronics Turkey
