On Sunday, I submitted an installation request for my Samsung refrigerator. When I called the next day, they informed me that Monday was busy and they would only reach the districts on Tuesday. Emphasizing the urgency for Monday, as it was a refrigerator, I received no response. They assured me they would come on Wednesday. Today, on Wednesday, they didn't bother to call or inform me about anything. When I called, they claimed to be busy and rescheduled for another day. I explained the situation to customer service, who promised to get back to me during the day. However, they didn't even fulfill that promise. I want to address anyone considering buying a Samsung product: if you can tolerate such indifference, go ahead and make the purchase (!).
On August 7th, we had our brand-new Samsung refrigerator installed. We noticed that its contents were melting soon after, so we called the service on August 23rd. When the technician arrived, he stated that the motor was not working properly. They promised to create a replacement request and promise...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
I had a problem with my Samsung fridge, so I called the service and let them know I work during the day but could be at home if they gave me enough notice. The representative assured me that he or she would contact me by phone in the minutes leading up to the scheduled arrival time. But three days a...
Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...
I purchased a brand new 12,000 BTU air conditioner from Samsung, and they promised a one-day installation. Nothing has happened in three days! I've called their call center, but they hang up on me and speak to me as if mocking my situation! They insist that I have no other choice but to wait! My chi...
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