On March 27, 2023, I purchased a Samsung S23 Ultra smartphone from the Vatan Batıkent store. For the past three months, the battery has been swelling, creating a serious safety concern. During this period, I have repeatedly tried to reach technical service, but I have not been able to get any assistance. My device is currently out of warranty.
After doing some research, I discovered that many other users have reported the same battery swelling issue with this model, suggesting that this is a widespread and possibly chronic defect. Because this appears to be a common issue rather than an isolated case, I am requesting a free battery replacement as part of Samsung’s responsibility for product safety.
I can provide the purchase invoice if needed. I expect Samsung to take this issue seriously and resolve it promptly, as swollen batteries pose significant safety and usability risks.
I purchased my Samsung Galaxy S23 Ultra 512 GB from Hepsiburada, and it is still under warranty. Recently, the battery started to swell, which caused the back cover to detach from the device. This is the first time I have experienced such an issue, and I haven’t previously contacted any technical se...
My Samsung S23 Ultra has started to show a serious issue—the back cover is coming apart, and I suspect that the battery may be swelling. This is especially frustrating considering that the phone is marketed as a premium, top-tier device and is still under warranty. As a consumer, I take great care ...
On August 14, 2025, I purchased a Samsung S24 FE from Vatan. From the very first day, the device has had battery and network problems. Just two weeks after purchase, the phone completely froze, and I had to send it in for warranty service. When it was returned, I was told there was “no problem with...
On April 30, I purchased a Samsung Galaxy S24 Ultra through the Media Markt app, from the Antalya Manavgat branch. Unfortunately, the device has been a complete disappointment. Despite having a 5000 mAh battery, the charge drains extremely quickly — I have to charge it at least twice a day. The phon...
About two months ago, I purchased a Samsung S24 smartphone through Epttavm. From the very beginning, the phone has suffered from a serious battery issue. The situation has worsened in the last 3–4 days: even with regular daily use, the battery lasts less than 6 hours before completely draining. Thi...
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