On April 30, I purchased a Samsung Galaxy S24 Ultra through the Media Markt app, from the Antalya Manavgat branch. Unfortunately, the device has been a complete disappointment. Despite having a 5000 mAh battery, the charge drains extremely quickly — I have to charge it at least twice a day. The phone also frequently displays the warning “moisture detected in charging port,” and even when everything appears normal, it takes nearly three hours to fully charge.
Previously, I sent the phone to a Samsung authorized service center under warranty due to overheating and rapid battery drain issues, but they returned it stating that no fault was found. I’ve since tested the phone with two different original Samsung chargers and a wireless charging pad, yet the same problems persist. These issues occur constantly, and the experience has become extremely frustrating. My order number is 355496620543943.
I feel that I haven’t received the value I paid for, and I am requesting that Samsung resolve these ongoing issues permanently or otherwise compensate me for this defective device.
I bought the Samsung Galaxy S24 Ultra about 20 days ago, and I’m already extremely disappointed. The phone’s battery drains unbelievably fast—I find myself having to charge it twice a day, even though my daily usage is minimal. I only spend about 1.5 hours a day on the phone, yet the battery disappe...
I’ve been experiencing a recurring charging port issue with my Samsung Galaxy A54 for about a year. The problem first appeared on June 6, 2024, and has reoccurred approximately every three months since then. Occasionally, the charging port stops working properly, which disrupts my daily phone usage....
About two months ago, I purchased a Samsung S24 smartphone through Epttavm. From the very beginning, the phone has suffered from a serious battery issue. The situation has worsened in the last 3–4 days: even with regular daily use, the battery lasts less than 6 hours before completely draining. Thi...
This is the second time this has happened to me. Despite being extremely careful with my Samsung S23 Ultra smartphone, ensuring absolutely no liquid or dust contact, I'm getting a persistent "moisture/dust detected" warning! On top of that, it now states "will not charge." When my device shuts down...
On October 11, 2025, I purchased a Samsung Galaxy S25 Ultra from Media Markt (Invoice/Order No: ad32025000037421). From the very first day, I’ve experienced two major issues: the rear camera flickers when using the flash, and the front camera fails to focus properly. These problems occur every time ...
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