I bought a bag and a suitcase from the official Samsonite website. After following their instructions on how to return it, I kept the suitcase and promptly sent the bag back. The courier acknowledges that they have received it, but there has been no notification or refund provided. I've been trying to get in touch with someone at the call centre, but it seems like they never pick up or just abruptly end the call. I also sent an email to their website, but unfortunately, I haven't received any response.
On October 24, 2025, I placed an order for a Samsonite backpack (Order No: 130607080911114) through the official Samsonite website at around 11:00 a.m. Just three minutes after placing the order, I requested a cancellation because I wanted to make the payment with a different card. I received an ema...
I created and purchased a shipment through the Geliver website using Hepsijet. I requested home pickup, but I never received an SMS or a call. I set up the shipment yesterday, and there has been no communication whatsoever. I called Hepsijet, but they showed no interest and simply redirected me to e...
I recently bought a Swatch watch but didn’t like it, so I returned it. It’s been a week now, and I’ve received no updates or communication regarding my return or refund. This is incredibly frustrating. I’ve tried calling customer service multiple times, but there’s no response. I’m left in the dark,...
I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...
I placed an order on the Watsons mobile application on September 21st. Later, I decided to return the order, and I handed it back when the shipment arrived at my address. I didn't open the package or anything; the courier acknowledged it was okay. However, when checking the shipment movements on the...
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