I purchased a suitcase from the Samsonite store at Capacity Mall and wanted to exchange it for a different model two weeks later due to discomfort in use. They initially called us to the store for the exchange, but upon arrival, they took pictures and sent us away. The next day, they rejected the exchange, citing a minor plastic flaw on the wheel that we hadn't noticed before. The product was only transported home from the store by bus, so any damage must have occurred during production. Why are you selling such expensive products of such poor quality? Especially considering we're loyal customers who frequently purchase your suitcases. We request that you reconsider the exchange of the product.
About 15 days ago, I sent my Samsonite Black Label suitcase for repair through the Samsonite store at Capacity Mall because one of its wheels had broken. This model is a limited-edition item sold in the United States and comes with a lifetime warranty. However, despite being a warranty-covered repa...
About 3–4 years ago, I received a Samsonite cabin-size suitcase as a gift. During a trip about 3 months ago, one of its wheels fell off. I reported the issue to the Samsonite store at Ankara 365 Mall and delivered the suitcase to them about 1–2 months ago. The store staff told me they would contact ...
We have been Samsonite customers for years. Since our childhood, all our family members have been buying our suitcases and bags from Samsonite. 2 weeks ago, I suggested Samsonite to my wife and with my insistence, she bought a suitcase from Samsonite Türkiye İstanbul/bakırköy Capacity Shopping Mall ...
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark Spinner (Ozone Black) cabin-size suitcase from the Izmir Optimum store. I only used it twice, and on the second trip I noticed that the wheels stopped turning properly. Looking back, I suspect the problem may have existed from the beginning b...
In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About 15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant...
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