I joined Royal Caribbean’s Far East cruise starting on February 15, including land tours in Vietnam and Singapore. However, the experience was disappointing. In Vietnam, we learned onboard that the highlight, Nha Trang, was canceled, leaving only Ho Chi Minh City, which offered little of interest—just a post office and a monument. We spent most of the tour at a shopping mall after a 2.5-hour round trip, which felt like a waste. Had we known, we wouldn’t have bothered with a visa.
In Singapore, the inefficiency worsened. On the first day, we stood for two hours waiting to exit the ship due to passport control, with no departures until 4 PM. The itinerary included Orchard Road malls and a few landmarks, but key attractions like Gardens by the Bay's rainforests and Sentosa were skipped. Half of the two days were wasted in malls, despite better alternatives like boat tours, museums, or even time at the renowned airport.
The guide's poor planning made things worse—missed light shows, unclear directions, and a lack of consideration. With the freezing air conditioning on buses and the ship, several of us got sick. While the Thai portion of the trip was better, the cruise overall felt like a mix of mall hopping and mismanagement.
For a tour costing $200 per day, the value was severely lacking. Vietnam's natural beauty and Singapore's rich attractions were largely overlooked, leaving us with a disorganized and disappointing experience. I request a review of the tour planning and compensation for the subpar service provided.
From May 12-19, 2024, my spouse and I enjoyed a cruise aboard Royal Caribbean’s Oasis of the Seas, visiting Spain and Italy. While the ship and itinerary were excellent, the private land tours we paid €700 for fell far short of expectations. The guide was unprofessional, inattentive, and unqualified...
From May 12-19, 2024, my group of six joined Royal Caribbean’s Oasis of the Seas Western Mediterranean Cruise, booked via Setur. We were promised Turkish-speaking tour guides for the land tours, which we purchased for €350 per person (a discounted rate for full tour participation). Unfortunately, th...
We purchased a Western Mediterranean tour on the Royal Caribbean Enchantment of the Seas. While booking, the Yunan Islands were recommended, and we were told it was a highly popular tour that sells out quickly. However, 20 days later, we were informed that if we didn’t purchase our own flight ticket...
From April 7-14, 2024, I joined Royal Caribbean’s Oasis of the Seas Eastern Caribbean cruise. While most of the experience was delightful, the final days were ruined by a shocking issue. I purchased a bag for $2,750 as a gift for my spouse, only to realize it was used. When I tried to return it with...
Comments