From May 12-19, 2024, my spouse and I enjoyed a cruise aboard Royal Caribbean’s Oasis of the Seas, visiting Spain and Italy. While the ship and itinerary were excellent, the private land tours we paid €700 for fell far short of expectations. The guide was unprofessional, inattentive, and unqualified to lead the group. Except for the first day, no private vehicles were arranged; instead, we used trains and city buses. Delayed departures to key destinations like Rome and Capri resulted in rushed schedules, and mistakes with ticket bookings further disrupted the experience.
Key promised destinations were skipped, and there was no guidance on dining options. The guide displayed aggression toward participants and failed to issue a partial refund as promised. We demand a refund of €350 under the "defective service" category. If we do not receive this within three days, we will escalate the issue to the Consumer Arbitration Committee. Royal Caribbean must take immediate steps to ensure higher quality service in the future.
From May 12-19, 2024, my group of six joined Royal Caribbean’s Oasis of the Seas Western Mediterranean Cruise, booked via Setur. We were promised Turkish-speaking tour guides for the land tours, which we purchased for €350 per person (a discounted rate for full tour participation). Unfortunately, th...
From April 7-14, 2024, I joined Royal Caribbean’s Oasis of the Seas Eastern Caribbean cruise. While most of the experience was delightful, the final days were ruined by a shocking issue. I purchased a bag for $2,750 as a gift for my spouse, only to realize it was used. When I tried to return it with...
We purchased a Western Mediterranean tour on the Royal Caribbean Enchantment of the Seas. While booking, the Yunan Islands were recommended, and we were told it was a highly popular tour that sells out quickly. However, 20 days later, we were informed that if we didn’t purchase our own flight ticket...
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