From April 7-14, 2024, I joined Royal Caribbean’s Oasis of the Seas Eastern Caribbean cruise. While most of the experience was delightful, the final days were ruined by a shocking issue. I purchased a bag for $2,750 as a gift for my spouse, only to realize it was used. When I tried to return it within 10 minutes, my request was denied due to "company policy." Despite insisting, I was met with security intervention, creating an embarrassing and unpleasant scene.
To make matters worse, it became evident that many products in the store were second-hand, which is absurd in such a luxury setting. This completely soured our trip. I demand an immediate explanation and resolution for this unacceptable experience.
From May 12-19, 2024, my spouse and I enjoyed a cruise aboard Royal Caribbean’s Oasis of the Seas, visiting Spain and Italy. While the ship and itinerary were excellent, the private land tours we paid €700 for fell far short of expectations. The guide was unprofessional, inattentive, and unqualified...
From May 12-19, 2024, my group of six joined Royal Caribbean’s Oasis of the Seas Western Mediterranean Cruise, booked via Setur. We were promised Turkish-speaking tour guides for the land tours, which we purchased for €350 per person (a discounted rate for full tour participation). Unfortunately, th...
We purchased a Western Mediterranean tour on the Royal Caribbean Enchantment of the Seas. While booking, the Yunan Islands were recommended, and we were told it was a highly popular tour that sells out quickly. However, 20 days later, we were informed that if we didn’t purchase our own flight ticket...
I joined Royal Caribbean’s Far East cruise starting on February 15, including land tours in Vietnam and Singapore. However, the experience was disappointing. In Vietnam, we learned onboard that the highlight, Nha Trang, was canceled, leaving only Ho Chi Minh City, which offered little of interest—ju...
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