I’m extremely frustrated with Royal Canin’s customer service. I’ve tried reaching them multiple times over the past three days, using the two mobile phone numbers listed on their official website. No one answers, and I haven’t received a single call back or even an acknowledgment. It’s incredibly disappointing for a brand of this scale and reputation.
All I need is a proper response from someone knowledgeable about their pet food products. I have a question regarding usage and feeding guidelines, and it’s crucial for my pet’s health that I speak with a representative who understands the product well.
Royal Canin, if you truly care about the animals your brand serves, you must improve your support system immediately. Ignoring calls and failing to follow up is unacceptable. I expect someone to contact me as soon as possible and offer the support that loyal customers like me deserve.
I have been trying to place an order on the Royal Canin website for weeks, but I keep encountering errors at every step. No matter what I do, I cannot complete my purchase. I reached out to customer support multiple times, informing them that their website is not functioning properly, yet nothing h...
I ordered two 8kg bags of Royal Canin dog food directly from the official Royal Canin website, expecting high quality and proper packaging. The site clearly states that orders of 4kg or more include a free storage container, yet I never received one. On top of that, the food was not packed in a seal...
The website of Royal Canin has been causing me a lot of frustration! I constantly encounter irritating "404 Error" messages and frustrating "Access Denied" pop-ups. Adding to the frustration, I've been unable to access my account for more than an hour, and resetting my password appears to be an ins...
I bought 7 kilograms of dog food from Farmina.com, but unfortunately it arrived in a damaged condition. I've had no luck getting through to customer service; they either abruptly end the call or decline to respond. Why bother working if they won't bother answering? I've been reaching out through var...
I purchased Royal Canin Adult cat food three months ago based on my veterinarian’s recommendation, believing it was one of the best options available. I’ve always wanted to provide my cat with the highest-quality nutrition, and considering the price—three to four times more expensive than other bran...
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