Royal Air Maroc Damaged My Suitcase and Has Ignored My Complaint for 2.5 Months

I filed a complaint with Royal Air Maroc regarding my damaged suitcase during my Brazil–Morocco–Türkiye flight, but I have not received a response in two and a half months. The only way to contact the airline is by email, and despite my efforts, the issue remains unresolved. There is no one available to speak with directly, and I have been unable to reach anyone who can help me resolve this problem. I want Royal Air Maroc to address this issue as soon as possible.