Royal Air Maroc Lost My Baggage and Has Ignored My Compensation Claim

On September 13, 2025, my baggage was lost while I was traveling on Royal Air Maroc Flight AT593 to Bissau Osvaldo Vieira International Airport (OXB). My baggage tag number is AT624620. I immediately filed a report at the airport and opened a lost baggage claim under reference number OXB AT16056. However, despite five weeks having passed, my baggage has still not been found, and the airline has offered no solution.

My baggage contained valuable personal belongings, including suits, numerous items of clothing, shoes, and perfumes. Throughout this process, I contacted Royal Air Maroc customer service repeatedly by email, phone, through the airport office, and via the airline’s website. However, I received no meaningful response. Despite all my efforts, the airline has failed to resolve the issue, and my compensation requests have gone unanswered.

When I check my claim online, it still shows as being processed, with no progress or updates. I am requesting €2,725 in compensation to cover my financial losses. I urge Royal Air Maroc to resolve this matter immediately and provide the compensation I am entitled to.