The short connection hose inside two of the attachments of my Rowenta RO8231 vacuum has torn. While there’s no other issue with the vacuum, instead of replacing just the hose, the service insists on selling the entire part, costing around 3000 TL for a piece that should cost around 200 TL. I haven’t been able to find the hose anywhere, and even independent service providers couldn’t offer a solution. One independent service worker mentioned that when they brought this problem to a Rowenta manager, the response was, "How else will we make money?"
Forcing customers to replace the entire part for such a small issue is neither fair nor beneficial for customer satisfaction or the economy. I expect Rowenta to come up with a solution that doesn’t burden customers unnecessarily.
The hose attachment on my Rowenta RO7286EA vacuum tore, and the service center informed me that the entire head unit must be replaced at a cost of 2000 TL. It’s unreasonable to pay such a high fee for a small hose replacement. I was even advised to seek repair from a non-service provider in Ankara/U...
I own a Rowenta RO7695EA vacuum cleaner, and about five weeks ago, a tear occurred in the hose located on the suction head. I don’t remember the exact purchase date or warranty status, but I bought the product from Media Markt. After the issue occurred, I tried to purchase a replacement hose for th...
I own a Rowenta Silence Force Extreme vacuum cleaner, and the hose tore about three months ago. To obtain a replacement part, I contacted Doru*****, which is the nearest authorized service center to where I live in Bilecik. However, they informed me that spare parts for this model are no longer bein...
I bought the Rowenta Silence Force vacuum because of the good reviews, but I was disappointed when the hose ripped in less than a year. So, I thought since it was still under warranty, I could just bring it to the service center. But turns out, they told me I'd have to pay somewhere between 1300₺ an...
I have been using my Rowenta Extreme Power Cyclonic RO7244EA vacuum cleaner with a torn hose located beneath the head for about six months. Through my research, I discovered that many other customers have experienced the same issue, and I believe this is a chronic problem with the product. The fact ...
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