I have been using my Rowenta Extreme Power Cyclonic RO7244EA vacuum cleaner with a torn hose located beneath the head for about six months. Through my research, I discovered that many other customers have experienced the same issue, and I believe this is a chronic problem with the product. The fact that this part tears in a way that cannot be explained by user error indicates that Rowenta should take responsibility for this defect.
Although my warranty expired about a year ago, I expect Rowenta to offer its customers a solution such as a free or low-cost replacement part or product exchange, given that this is a recurring manufacturing issue. Otherwise, this situation will likely damage trust in the brand and lead to an increase in negative customer feedback.
I request a prompt and customer-oriented solution from the brand to resolve this issue.
I own a Rowenta RO7695EA vacuum cleaner, and about five weeks ago, a tear occurred in the hose located on the suction head. I don’t remember the exact purchase date or warranty status, but I bought the product from Media Markt. After the issue occurred, I tried to purchase a replacement hose for th...
I bought a Rowenta Force vacuum cleaner along with a 5-year extended warranty, anticipating dependable performance. Regrettably, the initial 10 cm hose on the hoover head ripped during removal. Even with an extended warranty, Rowenta declined to replace the part, stating that the hoover heads aren't...
I am not at all satisfied with the Rowenta Xpert 3.60 rechargeable stick vacuum cleaner. I used it little because it was in my robot vacuum cleaner. This vacuum cleaner, which I bought three years ago, lost its suction power at the end of the first year. The vacuum cleaner I have now has expired aft...
I own a Rowenta Silence Force Extreme vacuum cleaner, and the hose tore about three months ago. To obtain a replacement part, I contacted Doru*****, which is the nearest authorized service center to where I live in Bilecik. However, they informed me that spare parts for this model are no longer bein...
The hose of my Tefal Silence Force Cyclonic vacuum cleaner tore, rendering the machine unusable. I am extremely disappointed by the poor quality of this product—it’s far below the standard I expected from Tefal. I purchased this vacuum based on a recommendation from Teknosa employees, and it has be...
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