Rowenta Refused My Return Even Though the Product Was Never Used

I am writing regarding the rejection of my return request for a Rowenta UB9520 Brush Activ 2-Speed Ceramic-Coated Electric Hair Styler, which I purchased directly from the Tefal Rowenta official website on April 14, 2026.

After receiving the product, I only checked whether it powered on. When I touched the brush bristles with my hand, I immediately realized that they were much softer than I expected and that the product was not suitable for my needs. I did not use the hair styler on my hair or for its intended purpose. I carefully repackaged the product and submitted a return request.

Despite the product being completely unused, I was later informed that my return had been rejected solely because the package had been opened.

The return process lasted for approximately one month. During that time, believing my return would be processed successfully, I purchased and began using a different hair styling product. I never expected my return request to be denied. As a result, an unused product that I neither wanted nor could use was sent back to me, causing significant inconvenience.

My order number is 3235351512311733, and I paid ₺2,678.99 by credit card through iyzico.

Throughout the process, every time I contacted customer service, I was told that my refund would be completed as soon as possible. However, on June 3, 2026, the product was returned to me. When I contacted customer service the same day, I was informed for the first time that my return request had been rejected. After I objected, I was told that a support request had been created to resolve the issue, but I never received any follow-up. When I called again on June 8, 2026, I was informed that nothing further could be done.

As a consumer, I believe my right to return an unused product has not been respected. Since the product was never used and was returned in the condition in which it was received, I respectfully request that it be accepted back and that the full purchase price of ₺2,678.99 be refunded to my original payment method as soon as possible.

I also request a written explanation of the reason for rejecting the return of a product that had not been used, along with a fair resolution to the inconvenience I have experienced.

Thank you for your attention to this matter. I look forward to your prompt response.