We brought our Rowenta R062 model to get fixed because it wasn't working properly. They told us that they would check the damage and fix the product if we agreed. Then, they gave us a price for the repair, we agreed, and they told us that the product had been fixed and was ready for pickup. But when I brought it home, it still didn't work. They gave us the product in a pre-made bag when it was delivered, and they didn't check if it was working. Today, when we went back and mentioned that it hadn't been fixed, they told us there was another problem with the motor, and we had to pay an extra 1300 TL. Why didn't they accurately identify the problem with this product when they first gave the quote? Over the course of three days, we kept expressing our unhappiness and complaining, but the authorities didn't seem to care. When I asked why they initially told me the repair would cost a certain amount, but now they're bringing up more problems, they just brushed me off by saying they'll give me a refund. They casually ignore our days of waiting, the hassle of carrying the product multiple times, and the expenses we've had to bear. It's clear that they don't care and instead of apologizing for their shortcomings, they respond with casual comments. I'm also going to report my complaints to the appropriate authorities.
The Rowenta straightener we bought ended up being defective, so I had to send it in to get it fixed under warranty. I waited for months, but instead of getting my device repaired, they sent me a replacement that had lower specifications. They closed the case and didn't tell me anything about the rep...
The Rowenta22V vertical vacuum we got for my mother-in-law in 2021 has been a total letdown. Ever since we bought it, the thing has been acting up nonstop, and we've had to keep taking it back to the service center over and over again. The filter has been changed over seven times. After we got it ba...
About six to seven months ago, I took my Braun Carestyle 5 iron to the authorized service center because it wasn't producing enough steam and was getting clogged. I had to wait for two weeks and pay around ₺400, but they finally told me that they fixed the problem. But when I tried using it at home,...
About 1.5 months ago, my Roborock H7 vertical vacuum malfunctioned, and I sent it for service. After about a week, the service reported it fixed and returned it. However, after just a week of use, the vacuum began malfunctioning again in the same manner. We sent it back to the service. This time, ap...
My Profilo fridge's top shelf stopped cooling about two months ago. I called Profilo service, and they came without even taking measurements. They said that the residence sensor and thermal were broken, so they said it would cost 3,000 TL to fix them. They fixed my fridge, but the problem was still ...
Comments