Rowenta Straightener Return Problem
The Rowenta straightener we bought ended up being defective, so I had to send it in to get it fixed under warranty. I waited for months, but instead of getting my device repaired, they sent me a replacement that had lower specifications. They closed the case and didn't tell me anything about the replacement's details. When I try to return the product I don't want or ask for a refund, they say no to both. They have been leaving me stranded for months and insisting on sending a worse product, saying it's an upgrade. Please, I don't want this product. The features of it are not very good. Please either return my old product or give me a refund. Thank you. Prices for everything are going up during this delay, and I'm getting more and more frustrated each day. Please help me as soon as possible.
Dear Valued Customer, As Groupe SEB, we would like to state that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Sincerely, Groupe SEB Customer Communication Center
Dear Valued Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center between 09:00 and 18:00. We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center
