Rowenta22V Vertical Vacuum - Battery and Filter Failure
The Rowenta22V vertical vacuum we got for my mother-in-law in 2021 has been a total letdown. Ever since we bought it, the thing has been acting up nonstop, and we've had to keep taking it back to the service center over and over again. The filter has been changed over seven times. After we got it back from being serviced, we reached out to Rowenta's main office to let them know we were not happy and asked for a new one, but they weren't helpful. The warranty that lasted for two years is over, and now they're saying I have to pay ₺1600 to get a new battery. Just think, the vacuum cleaner itself costs 1300 Turkish lira, and the battery is 1600 Turkish lira. Don't even think about buying Rowenta; their customer service is not helpful at all. When I called the main office, they told me that the warranty had expired, and they couldn't help me anymore. However, when we had a problem with a K*** brand oven after three years, they didn't give us a new one right away. Instead, they gave us a refund. Shoutout to companies that do their job well...
Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you through the Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center
Dear Valued Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the Şikayetvar.com website. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center between 09:00 and 18:00. We will assist you as soon as possible. Sincerely, Groupe SEB Customer Communication Center
Dear Mr./Ms. …., First of all, we would like to thank you for sharing your opinions with us. As Groupe Seb Istanbul, we highly value the happiness of our customers. Your issue has been evaluated by our relevant departments, and we regret to inform you that we cannot provide a different response from the one given during our call center conversation. Regardless of this matter, for any other questions or opinions, you can reach us. We would be happy to assist you. Best regards, Groupe SEB Customer Communication Center
