My experience with Hepsiburada has been nothing short of a nightmare. My Roborock S7 Pro Ultra robot vacuum continues to malfunction after only 3-4 months of ownership. They're now asking for 18,000 TL to repair it. I paid 27,000 TL for the robot vacuum, and I can get a new one for 25,000 TL online. This is not only disrespectful but also shameful. The device has been faulty since day one, and despite three repairs, the same issues persist. No customer deserves to go through this ordeal. To make matters worse, they're taking a week to respond, only to offer the same overpriced repair. It is unreasonable to blame 'user error' for a device that has been problematic from the start. This situation will not be tolerated by me. It's incredible that Hepsiburada contacted me a week later with the same outrageous offer. Can a new robot vacuum's circuits corrode in 3-4 months? It makes me doubt Roborock's abilities. How can circuits deteriorate due to malfunctions in just three months? I'd think about Roborock a dozen times before considering it again.
About 1.5 months ago, my Roborock H7 vertical vacuum malfunctioned, and I sent it for service. After about a week, the service reported it fixed and returned it. However, after just a week of use, the vacuum began malfunctioning again in the same manner. We sent it back to the service. This time, ap...
I purchased a Roborock S7 Sonic Mopping Smart Robot Vacuum from hepsiburada.com (seller: Hepsiburada) on November 14, 2022. It broke down just 9 months later, much to my dismay. The silicone part of the main brush cover had come off, causing the main brush to be damaged. The vacuum failed to send an...
The Roborock vacuum cleaner I purchased from Hepsiburada arrived defective. From the first day, it was leaving dust residue. I called the service, and they said, "We will send you a code, and you can return it for free with this code." They asked for around 9,000₺ to repair the defect. When I asked ...
From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...
I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technica...
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