Renault KOLEOS Issues: Distorted Calls & Poor Bluetooth Performance

I have a 2022 model KOLEOS brand vehicle. I made an appointment with Renault Mais in Ankara for today, 07.06.2023. The problems in my vehicle are as follows. 1) When I connect to car play, the person on the other side says that when he/she is on a call with me, his/her voice goes to him/her and he/she does not understand anything he/she says. 2) When I make a call via Bluetooth, the same problem is experienced to a lesser extent, but a very unhealthy and bad speech is made. When I left the vehicle to the service for the solution of these problems, I was first called at noon that there was no problem and one of the employees told me that your network was broken, it could be that. I met with the service representative and told him about the problem in the vehicle, but they said they would examine it in more detail. They called me in the evening and when I went, they said that the findings I said were correct, that they would correspond with Renault, that this did not happen in other vehicles, but they did not know whether they could call it a defect, so they would act according to the answer. When I asked him to write these findings on the service form, he said that he could not and that I should take my vehicle, that he could do something if the response was positive, otherwise he could not do anything. I am sure that the ethical stance of a company like Renault, which is a worldwide giant, is not the attitude shown to me today, while it is clearly aware of the defect in the vehicle and has been detected. We have owned dozens of Renault brand vehicles with our family and acquaintances until today. One of Renault's best vehicles sold and paying around 1,500,000 for a vehicle and not being able to make a phone call is probably not something that your company can accept. I request that my victimization be eliminated as soon as possible. sincerely.