Renault's Servicing and Customer Service Failures with My New Clio 5

Hello,

In June 2023, I purchased a Clio 5 car and had a Tesla screen installed as an accessory. During the screen installation at the Manisa Ordu A.Ş. Renault service center, they accidentally disconnected the air conditioning wire, causing my AC to stop working for a week. When I brought the car in for service, they showed no interest in fixing it. The service manager was unhelpful during our conversation, even suggesting I wait for an appointment that was 20 days away for a 5-minute fix. Despite efforts from the accessory responsible person, Ms. E****, and the sales representative, Mr. F****, the service personnel were uncooperative. Later, with the help of the accessory expert, Mr. K****, we discovered that the AC wire had been disconnected. Additionally, we noticed irregularities in the radio sound and frequency when the gas pedal was pressed. For this issue, they asked me to come back another day. A month later, during my second visit, I was kept waiting from my 9:30 a.m. appointment until 4:00 p.m., despite reporting the problem. Finally, after expressing my frustration, they checked the car. They determined that the screen was faulty and needed to be sent to Istanbul for repairs, and I was asked to return it in 10 days. In just 2 months since I bought the car new, I've had to go to the service center three times due to their mistakes. Despite repeatedly mentioning that my home is 150 km away, they have not been helpful and have created unnecessary problems. I have traveled a total of 900 km due to service errors, wasting three days of my time. If my issues are not resolved both financially and emotionally, I will pursue my rights through the Consumer Arbitration Committee and the court. I'm eagerly awaiting your assistance. Have a good day.