On September 5, 2023, we received a brand-new Renault Austral from Izmir Cetas. On the same day, while driving, an extremely annoying and continuous noise began. We returned to the dealership, where they acknowledged the problem, attributing the noise to a manufacturing flaw and asking us to leave the car for inspection. I was hesitant to leave after having already paid a 500,000.00 deposit and waited approximately three months for the 1,800,000.00 TL vehicle. To file a complaint and open a case, I contacted Renault Turkey's distributor, Mais Headquarters. Following correspondence with France, the problem was promised to be identified and resolved. I took the car to the service center nearly twice a week in September, but no solution was found. Even after two months, the response I received indicated that there were no mechanical issues with the car and that it was still usable. We anticipate a solution from Turkey Mais and Izmir Cetas for this defective car, which has yet to be resolved due to a manufacturing issue.
Dear Valued Customer, Thank you for choosing our brand. Our goal is to turn your experience into satisfaction as soon as possible. Feedback and requests from our customers are carefully evaluated within the scope of our quality standards. Your dedicated customer advisor will get back to you as soon as possible. Renault MAİS Customer Service 4446622
My family bought a car on September 26, 2023. It's an Austral model and we got it from Saruhan Otomotiv, a Renault dealer in Çanakkale. After we started driving, we heard weird noises coming from different parts of the car like the doors and the console. We reached out to Saruhan Otomotiv and they t...
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
My 2022 Renault Express Joy van has a problem with how it was made. The rear shocks are making noise. When the noise started, the car was going 100 km/h. I took it to the Cetas dealership in Izmir and bought it there. After looking at it, they said the shocks needed to be changed. I left after the r...
On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of...
I have a 2022 model KOLEOS brand vehicle. I made an appointment with Renault Mais in Ankara for today, 07.06.2023. The problems in my vehicle are as follows. 1) When I connect to car play, the person on the other side says that when he/she is on a call with me, his/her voice goes to him/her and he/s...
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