Remitly & Klarna Blame Shift Leaves Customer Without 603.98€

profile
Beyzanur
November 06, 2025 11:42 pm
2

On October 28, my father, Mustafa Yanmaz, sent 603.98 € through Remitly to a Sparkasse bank account under the name Beyzanur Yanmaz. A 3.99 € service fee was also charged during the transaction. However, the transferred amount never reached the recipient’s bank, and we received no notification regarding the issue.

During this process, we contacted both the bank and the intermediary institution, Klarna. Both organizations stated that the money was not with them and that the transaction was being held by Remitly. Despite contacting Remitly customer service and sending emails, we have not received any satisfactory solution to our problem. Even after 8 business days, the money still has not been returned, and our grievance continues.

We have lost trust in the process, and we demand an immediate refund of our money. If the issue is not resolved, we would like to state that we will exercise our legal rights and take the matter to German courts.

remitly-klarna-blame-shift-leaves-customer-without-60398-4.jpg
remitly-klarna-blame-shift-leaves-customer-without-60398-3.jpg
remitly-klarna-blame-shift-leaves-customer-without-60398-2.jpg
remitly-klarna-blame-shift-leaves-customer-without-60398-1.jpg
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

I Didn’t Receive the Transfer for $1600 Sent via Remitly from the U.S.

profile
Ahmet
June 23, 2025 6:41 pm
238

Remitly Withdrew €2000 but Transfer to My Halkbank Account Never Arrived

profile
Servet
August 19, 2025 9:57 pm
88
remitly-withdrew-2000-but-transfer-to-my-halkbank-account-never-arrived-1.jpg

Remitly Customer Complaint: Delayed Transfer, No Resolution

profile
Stefan
September 09, 2025 12:00 am
5
Report a Similar Issue