ReelShort Subscription Charged After Cancellation

20

I am submitting a complaint regarding charges related to the ReelShort subscription, which was paid through Google Play and debited to my Capital One card. Last month I watched a series in the ReelShort app and paid for the subscription. Shortly after, I had to delete the app from my phone because I did not have enough storage space. Since I no longer had the app installed and it did not appear in my active or pending subscriptions in Google, I assumed that the subscription would not be renewed and that there would be no further charges. However, despite not having the app installed and not using the service at all, I have been charged for this subscription. Specifically, I have been charged for June and July 2026, and these payments appear on my Capital One card even though the subscription does not appear in my Google subscriptions. I consider it unacceptable that I am being charged for a service that I am not using and that does not appear transparently in my account, which for me feels like a fraudulent situation. I request the immediate cancellation of this ReelShort subscription so that there are no future charges. In addition, I request a full refund of the amounts charged for June and July 2026, since during that period I did not have the application installed and did not use the service at all. I ask that this situation be reviewed and resolved as soon as possible and that confirmation be sent to me once the subscription has been cancelled and the corresponding refund processed.

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