ReelShort Continues Debiting Credit Card After Confirmed Subscription Cancellation

57

I have repeatedly cancelled my ReelShort subscription, which is paid directly by credit card, and contacted you several times to request confirmation of the cancellation. Despite this, money has continued to be debited from my account. My ReelShort user ID is 13213598. I first requested the cancellation of my subscription on 18/08, and I also have a ReelShort cancellation confirmation, which I am attaching as a screenshot. Nevertheless, on 18/08 an amount of €15.46 was debited from my card, and for 18/08 and 02/09/2026 there are Klarna transaction receipts in my name (Maha Al Sadi) for ReelShort, including one for €15.46 and one for €21.41. In addition, on 24/08 an amount of €21.41 was debited, and on 31/08 an amount of €12.41 was debited. These charges all took place after I had already requested cancellation and received confirmation. I again firmly request that you immediately and permanently cancel my ReelShort subscription and stop all future debits without delay. Since I have already contacted you several times, clearly requested cancellation and even received a cancellation confirmation, I do not accept any further charges. I also request a full refund of all amounts that were debited after my cancellation request on 18/08 without my authorisation. Finally, I ask you to send me written confirmation of the final cancellation of my subscription and of the refunds made.

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