Quantfury Late Stop Trigger Results in Unexpected Loss

On April 24th, I made a trade on Quantfury where I bought a position and set a stop loss. Unfortunately, the stop loss was executed late, resulting in financial losses for me. Even though I had set the stop loss to be at a loss of $0.74, I ended up losing ₺145 instead. I was really thrown off by this difference, because if I had known it would lead to such a big loss, I definitely wouldn't have set the stop loss. I expect a quick resolution to this problem and reimbursement for the damages I have incurred. Has anyone had any luck with Quantfury? I'm quite curious.