Quantfury closed my long position without notice, and I lost my investment; how can I recover my funds?

15 Display

Xolvie Resolution Specialist January 15, 4:20 pm

Unexpected position closures can happen for many reasons, such as when an asset is taken off the market or a deal ends.

For example, to protect users, Quantfury may close positions related to an asset like MATIC if it is taken off of big exchanges. Reading Quantfury's terms and conditions is important if you want to know when positions can be stopped without warning.

Talk to Quantfury's support team directly about your problem and try to get your money back.

In the Quantfury app, you can find the "Help Center" in the side menu. On the web version, you can find them in the main menu.

You can email them at [email protected] if you can't get to the app or web platform.

You can also email [email protected] with questions about safety.

When you get in touch, be sure to give them particular information about your account and the position that was closed.

This will help the support team look into the problem more deeply. If not, remember, you're not alone in your experiences.

Explore Xolvie to read about the challenges others have faced and share your story.

Vote

Related Complaints

Quantfury Closed My Matic Position Without Warning, Causing Significant Loss

Mustafa

Quantfury isn’t truly an independent platform, as all accounts seem to mirror Binance's actions. I had an open long position on Matic, but because Matic was set to stop trading, Quantfury closed my position with a 70% loss, without any prior warning. This unexpected closure resulted in a substantial...

Quantfury Late Stop Trigger Results in Unexpected Loss

Gönül

On April 24th, I made a trade on Quantfury where I bought a position and set a stop loss. Unfortunately, the stop loss was executed late, resulting in financial losses for me. Even though I had set the stop loss to be at a loss of $0.74, I ended up losing ₺145 instead. I was really thrown off by thi...

Quantfury Late Stop Trigger Results in Unexpected Loss

Urgent Request for Reinstatement of Shares on Quantfury Platform

Mertkan

I made a trade on the Quantfury platform based on my account balance. I bought 146 shares at a price of $68.22. Surprisingly, at the ungodly hour of 4:30 AM, when the market was not even open, the platform went ahead and sold 122 shares at the entry price, despite the fact that each share was valued...

Quantfury BTC Unreasonable Spread and Irregular Order Book Exit

Birol

I am trading the BTCUSDT pair. Before entering a trade, the long and short spreads are 0.01, but after entering, they become $15-$20. After entering a long position, you are forced to accept this spread to close the position. On the other hand, despite better buyers in the order book, positions are ...

Quantfury BTC Unreasonable Spread and Irregular Order Book Exit

Quantfury Close The Long Position, Investment Went Down the Drain

Oğuz

I was surprised when the stock market suddenly dropped my long position from last night. This unexpected turn of events has made me feel unjustly victimized. It's concerning that my position was closed without explanation, especially since the stock market dropped it because it had risen. This actio...