Quantfury triggered my stop loss late, causing unexpected losses; how can I resolve this?
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Xolvie Resolution Specialist January 15, 4:21 pm
These kinds of delays can happen because of things like unstable markets, price gaps, or problems with cash flow.
The Quantfury Terms and Conditions say that trading comes with risks, such as losing the money you put in, and they urge users to get independent financial help before trading.
You may get in touch with Quantfury's help team directly to solve this problem. In the Quantfury app, you can find the "Help Center" in the side menu.
On the web version, you can find them in the main menu. You can email them at [email protected] if you can't get to the app or web platform. You can also email [email protected] with questions about safety.
Give a lot of information about your account and the trade in question when you contact them. This will help the support team look into the problem more deeply.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
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