My Puma Goalkeeper Gloves Fall Apart
On April 14, 2024, I purchased Puma goalkeeper gloves for my child from the Sportive store in Espark, Eskişehir. Despite only being used three times, the gloves have become severely deformed. Two months later, I returned them to Sportive for inspection. They eventually responded, denying my claim. Their response stated that the deformation was not due to material defects. To add insult to injury, they thanked me for choosing their brand. We bought Puma because we thought it was a quality brand, but it turned out to be disappointing. It's supposed to be a world-renowned brand, yet the gloves were ruined after just three uses.
Dear Customer, We are sorry for the negative experience you have had. For purchases from different companies that are not invoiced by PUMA Turkey, the review processes are carried out by these companies, and there is no request conveyed to PUMA Turkey or any action taken by us to the company. We kindly ask you to contact the stores and customer service of the relevant company to obtain detailed information about your request. For any feedback, complaints, and suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.
