Preply Blocked My Account Without Warning Even Though I Followed All the Rules
I’m writing to report a serious issue with my Preply account. I suddenly lost access to my account without receiving any prior warning, explanation, or notification of a violation. I’ve never engaged in any behavior that would breach Preply’s terms or policies. On the contrary, I’ve used the platform respectfully and within all guidelines—regularly scheduling lessons with my tutor and even inviting friends to join Preply based on my positive experiences.
I’m incredibly frustrated that I’ve been locked out without cause. At the very least, I deserve a clear explanation for why this happened. Preply, please either restore my account immediately or provide a transparent reason for the restriction. I trusted your platform, and this treatment is extremely disappointing.
I’m really sorry this happened to you — I went through something very similar on Preply as a tutor. My account was also blocked suddenly after months of positive activity and great feedback, with no clear explanation or specific violation mentioned. You’re absolutely right that the minimum anyone deserves is a transparent reason and a chance to respond or appeal. Being locked out without warning, especially when you’ve respected the rules and even recommended the platform to others, feels incredibly unfair and damaging to trust. I hope Preply reviews your case quickly, restores your access, and explains what went wrong. No platform should be able to cut people off like this without proper communication and accountability.