I purchased the Philips Ambilight TV “The One” 55PUS8508/62, trusting the Philips brand, but my television has become unusable after showing the same software error twice within two months—all while still under warranty. In both cases, my TV was sent to the authorized Philips service center in Ankara Keçiören, and each time it was simply returned with the note “software reinstalled.” However, the issue keeps recurring at random times and has never been permanently resolved.
This clearly indicates that the product has a manufacturing defect and should be considered a “faulty product.” Under the Consumer Protection Law, I have the right to request a replacement when the same defect occurs repeatedly, yet both the Philips authorized service and customer support rejected my replacement request and only stated that software was reinstalled.
I have all service records, my invoice, and video/photo evidence showing the recurring issue. My TV is still under warranty. I am requesting that my legally entitled product replacement be completed as soon as possible. Otherwise, I will file a claim with the Consumer Arbitration Board and proceed through official channels. I want this issue resolved urgently.
After a recent automatic software update, my Philips 50PUS8505/62 Android TV became completely unusable. Immediately after the update, the TV failed to turn on and remained stuck on the Philips logo. Through my research, I discovered that this issue is not unique to my device—it is affecting many Ph...
I purchased my Philips 55PUS8349 Ambilight TV about a month ago through Hepsiburada. Last Wednesday, the TV began turning off on its own for the first time. By Friday, it completely shut down and wouldn’t turn back on. During this time, I submitted a support request, but no one came and no solution ...
I'm experiencing a serious problem with my Philips 42PFL6198K/12 TV. Since purchasing the TV, I've experienced motherboard failures almost every year. I've taken it to various authorized service centers 4-5 times so far; first in Osmaniye, and most recently in January 2024 at Büdün Elektronik in Mar...
I am experiencing two different problems with my Philips 50PUS3118/62 television. For about two months, my TV has been turning on by itself every morning, and this happens almost every day. In addition, ever since the day I bought it, the TV refuses to turn on every 3–4 days, and this issue repeats ...
I purchased my Philips 58PUS8506/62 television from a store in Ankara in 2022, and for about a month I’ve been experiencing a white-screen issue caused by what appears to be a chronic panel failure. Even though the product is out of warranty, I learned that this is a common and widespread problem. I...
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