I Want Philips 65PUS8609 TV Replaced After Installation Damage
On April 20, 2025, I purchased a Philips 65PUS8609 TV from Media Markt. On April 22, Eruğurlular Authorized Service came for the installation. Unfortunately, after setup, I noticed damage on the TV screen. The technician acknowledged the issue, filed a damage report, and took the TV back with a promise that I’d get a resolution report within 3–4 days.
After four days with no update, I called the service center only to be told the report wasn’t ready and would be issued on Monday. When I followed up on Monday, I was shocked to hear that Philips denied the request for a replacement and told me to talk to the store. At Media Markt, I was told they can’t process a replacement without the report, which the service still hasn’t provided.
When the store called the service center, they were told to “settle it with the customer.” I’m now stuck in a back-and-forth mess between Philips, Media Markt, and the service provider, with no resolution. I’m just asking for a formal replacement report or approval letter so I can proceed. Is this too much to expect from a global brand like Philips?
